{"componentChunkName":"component---src-templates-blog-post-page-tsx","path":"/blog/merchant-support-from-zendesk-to-amazon-connect/","result":{"data":{"locales":{"edges":[{"node":{"ns":"blog","data":"{\"Boost customer satisfaction and sales by accepting more payment methods.\":\"Boost customer satisfaction and sales by accepting more payment methods.\",\"Email Address\":\"Email Address\",\"Get payment insights and trends, expert business tips, and MONEI news.\":\"Get payment insights and trends, expert business tips, and MONEI news.\",\"Join MONEI to test integrations and payments. No commitment necessary.\":\"Join MONEI to test integrations and payments. No commitment necessary.\",\"Join MONEI with no commitment to test integrations and payments.\":\"Join MONEI with no commitment to test integrations and payments.\",\"Learn how to grow your business\":\"Learn how to grow your business\",\"MONEI DIGITAL PAYMENTS SL is responsible for processing your personal data, the purpose of which is to manage your subscription to the MONEI Blog and send you information and trends about payments, expert business advice, and news about MONEI. You may exercise your rights of access, rectification, deletion, opposition, limitation, and portability by postal mail to Calle Palestina, 1, Entreplanta, 29007, Málaga, Spain or by email to <2>support@monei.com</2>, proving your identity. You can obtain more information about the processing of your personal data in the <5>Website Privacy Policy</5>\":\"MONEI DIGITAL PAYMENTS SL is responsible for processing your personal data, the purpose of which is to manage your subscription to the MONEI Blog and send you information and trends about payments, expert business advice, and news about MONEI. You may exercise your rights of access, rectification, deletion, opposition, limitation, and portability by postal mail to Calle Palestina, 1, Entreplanta, 29007, Málaga, Spain or by email to <2>support@monei.com</2>, proving your identity. You can obtain more information about the processing of your personal data in the <5>Website Privacy Policy</5>\",\"Must Read\":\"Must Read\",\"Name\":\"Name\",\"Name is required\":\"Name is required\",\"No billing information is required. By opening a test account, you agree to receive marketing emails from MONEI.\":\"No billing information is required. By opening a test account, you agree to receive marketing emails from MONEI.\",\"No commitment. Unsubscribe anytime.\":\"No commitment. Unsubscribe anytime.\",\"Open an Account\":\"Open an Account\",\"Originally published\":\"Originally published\",\"Popular\":\"Popular\",\"Privacy and data processing information\":\"Privacy and data processing information\",\"Published\":\"Published\",\"Read More\":\"Read More\",\"Remove tag\":\"Remove tag\",\"Subscribe\":\"Subscribe\",\"Thank you! We will keep in touch.\":\"Thank you! We will keep in touch.\",\"Updated\":\"Updated\",\"email is required\":\"email is required\",\"should be a valid email\":\"should be a valid email\"}","language":"en"}},{"node":{"ns":"common","data":"{\"\\n          Integrated payment solutions help streamline and automate the payment acceptance\\n          process. It’s a payment system that communicates with the other software your\\n          business uses, making the payment integration for each platform or marketplace\\n          unique.\":\"\\n          Integrated payment solutions help streamline and automate the payment acceptance\\n          process. It’s a payment system that communicates with the other software your\\n          business uses, making the payment integration for each platform or marketplace\\n          unique.\",\"- Ahorra tiempo y dinero desarrollando tu propia solución de pagos. - Obtén una participación en los ingresos. - Aprovecha el sistema de facturación de MONEI para cobrar a tus usuarios/comerciantes por servicios adicionales. - Evita lidiar con el cumplimiento de pagos. - Ayuda a tus usuarios a aceptar más métodos de pago. - Comete menos errores.\":\"- Ahorra tiempo y dinero desarrollando tu propia solución de pagos. - Obtén una participación en los ingresos. - Aprovecha el sistema de facturación de MONEI para cobrar a tus usuarios/comerciantes por servicios adicionales. - Evita lidiar con el cumplimiento de pagos. - Ayuda a tus usuarios a aceptar más métodos de pago. - Comete menos errores.\",\"- Save time and money developing your own payments solution. - Earn a revenue share. - Leverage MONEI's billing system to charge your users/merchants for additional services. - Skip dealing with payment compliance. - Help your users accept more payment methods. - Make fewer errors.\":\"- Save time and money developing your own payments solution. - Earn a revenue share. - Leverage MONEI's billing system to charge your users/merchants for additional services. - Skip dealing with payment compliance. - Help your users accept more payment methods. - Make fewer errors.\",\"100% recommended. An optimal payment gateway that quickly adapts to the changes and improvements required in electronic commerce. We are very happy to work with the MONEI team!\":\"100% recommended. An optimal payment gateway that quickly adapts to the changes and improvements required in electronic commerce. We are very happy to work with the MONEI team!\",\"3D Secure\":\"3D Secure\",\"<0></0>︎ Access our APIs on behalf of each MONEI account bound to your partner account.\":\"<0></0>︎ Access our APIs on behalf of each MONEI account bound to your partner account.\",\"<0></0>︎ Get a unique registration link to let your users register their MONEI account (they’ll always be bund to your partner account).\":\"<0></0>︎ Get a unique registration link to let your users register their MONEI account (they’ll always be bund to your partner account).\",\"<0></0>︎ View the Partner Dashboard to see payment history, aggregated analytics, and details about each MONEI account bound to your partner account.\":\"<0></0>︎ View the Partner Dashboard to see payment history, aggregated analytics, and details about each MONEI account bound to your partner account.\",\"<0>Accept more payment methods</0>\":\"<0>Accept more payment methods</0>\",\"<0>Blog</0>\":\"<0>Blog</0>\",\"<0>Built in payment security</0>\":\"<0>Built in payment security</0>\",\"<0>Easily onboard and payout users</0>\":\"<0>Easily onboard and payout users</0>\",\"<0>Flexible out-of-the-box solution</0>\":\"<0>Flexible out-of-the-box solution</0>\",\"<0>Pricing</0>\":\"<0>Pricing</0>\",\"<0>Save money</0>\":\"<0>Save money</0>\",\"<0>Take online and physical payments</0>\":\"<0>Take online and physical payments</0>\",\"A month ago\":\"A month ago\",\"A week ago\":\"A week ago\",\"API Reference\":\"API Reference\",\"About Us\":\"About Us\",\"About us\":\"About us\",\"Absolutely. Compliance requirements and security considerations are crucial when\\n          implementing an integrated payment solution. Make sure the solution adheres to\\n          relevant industry standards, such as PCI-DSS (Payment Card Industry Data\\n          Security Standard), to protect sensitive customer payment data.\":\"Absolutely. Compliance requirements and security considerations are crucial when\\n          implementing an integrated payment solution. Make sure the solution adheres to\\n          relevant industry standards, such as PCI-DSS (Payment Card Industry Data\\n          Security Standard), to protect sensitive customer payment data.\",\"Absolutely. Compliance requirements and security considerations are crucial when implementing an integrated payment solution. Make sure the solution adheres to relevant industry standards, such as PCI-DSS (Payment Card Industry Data Security Standard), to protect sensitive customer payment data.\":\"Absolutely. Compliance requirements and security considerations are crucial when implementing an integrated payment solution. Make sure the solution adheres to relevant industry standards, such as PCI-DSS (Payment Card Industry Data Security Standard), to protect sensitive customer payment data.\",\"Add another file\":\"Add another file\",\"Affiliate program\":\"Affiliate program\",\"Amount\":\"Amount\",\"An authorized payment institution registered with the Bank of Spain’s Registry of Payment Institutions under No. 6911 and subject to its supervision.\":\"An authorized payment institution registered with the Bank of Spain’s Registry of Payment Institutions under No. 6911 and subject to its supervision.\",\"Apple Pay\":\"Apple Pay\",\"Apple Pay for PrestaShop\":\"Apple Pay for PrestaShop\",\"Apple Pay for Shopify\":\"Apple Pay for Shopify\",\"Apple Pay for Wix\":\"Apple Pay for Wix\",\"Apple Pay for WooCommerce\":\"Apple Pay for WooCommerce\",\"Are there any compliance requirements or security considerations I should be aware of?\":\"Are there any compliance requirements or security considerations I should be aware of?\",\"As your users sell more, their transaction <2>fees will decrease</2> in real-time and for in-person payments, <5>MONEI's physical payments solution</5> is 50% cheaper than a traditional POS\":\"As your users sell more, their transaction <2>fees will decrease</2> in real-time and for in-person payments, <5>MONEI's physical payments solution</5> is 50% cheaper than a traditional POS\",\"At MONEI, we provide customer support and technical assistance to help you  \\n          during the integration process and resolve any issues that may arise. This can  \\n          include documentation, developer resources, dedicated support channels, and  \\n          sometimes even on-site assistance depending on the specific service level  \\n          agreement (SLA) in place. We also handle KYC, <BlogLink slug=\\\"payment-platform-onboarding\\\">onboarding</BlogLink>, and payment security  \\n          and compliance for you.\":\"At MONEI, we provide customer support and technical assistance to help you  \\n          during the integration process and resolve any issues that may arise. This can  \\n          include documentation, developer resources, dedicated support channels, and  \\n          sometimes even on-site assistance depending on the specific service level  \\n          agreement (SLA) in place. We also handle KYC, <BlogLink slug=\\\"payment-platform-onboarding\\\">onboarding</BlogLink>, and payment security  \\n          and compliance for you.\",\"At MONEI, we provide customer support and technical assistance to help you during the integration process and resolve any issues that may arise. This can include documentation, developer resources, dedicated support channels, and sometimes even on-site assistance depending on the specific service level agreement (SLA) in place. We also handle KYC,<1>onboarding</1>, and payment security and compliance for you.\":\"At MONEI, we provide customer support and technical assistance to help you during the integration process and resolve any issues that may arise. This can include documentation, developer resources, dedicated support channels, and sometimes even on-site assistance depending on the specific service level agreement (SLA) in place. We also handle KYC,<1>onboarding</1>, and payment security and compliance for you.\",\"BETA\":\"BETA\",\"BNPL payments\":\"BNPL payments\",\"Bancontact\":\"Bancontact\",\"Become a MONEI Affiliate\":\"Become a MONEI Affiliate\",\"Billed to\":\"Billed to\",\"Bizum\":\"Bizum\",\"Bizum for PrestaShop\":\"Bizum for PrestaShop\",\"Bizum for Shopify\":\"Bizum for Shopify\",\"Bizum for Wix\":\"Bizum for Wix\",\"Bizum for WooCommerce\":\"Bizum for WooCommerce\",\"Bizum for businesses\":\"Bizum for businesses\",\"Blog\":\"Blog\",\"Businesses we Serve\":\"Businesses we Serve\",\"Choose a file\":\"Choose a file\",\"Click to Pay\":\"Click to Pay\",\"Company\":\"Company\",\"Compare Payment Gateways\":\"Compare Payment Gateways\",\"Compatible with\":\"Compatible with\",\"Complaint Channel\":\"Complaint Channel\",\"Contact\":\"Contact\",\"Contact Sales\":\"Contact Sales\",\"Contact sales now to tell us more about your business and payment needs.\":\"Contact sales now to tell us more about your business and payment needs.\",\"Cookie settings\":\"Cookie settings\",\"Credit Card\":\"Credit Card\",\"Credit cards\":\"Credit cards\",\"Currently, MONEI is available only for <strong>Spain and Andorra</strong> based businesses. However, MONEI's global expansion is happening rapidly! To receive updates as soon as we become available in your country, <4>join our mailing list</4>.\":\"Currently, MONEI is available only for <strong>Spain and Andorra</strong> based businesses. However, MONEI's global expansion is happening rapidly! To receive updates as soon as we become available in your country, <4>join our mailing list</4>.\",\"Custom Checkout\":\"Custom Checkout\",\"Dashboard\":\"Dashboard\",\"Data Protection (End customers)\":\"Data Protection (End customers)\",\"Data Protection (Merchants)\":\"Data Protection (Merchants)\",\"Date\":\"Date\",\"Developers\":\"Developers\",\"Docs\":\"Docs\",\"Documentation\":\"Documentation\",\"Don’t worry about fraud and transaction security issues, MONEI is <2>PCI DSS Level 1</2> compliant — we’ll take care of payment security for you\":\"Don’t worry about fraud and transaction security issues, MONEI is <2>PCI DSS Level 1</2> compliant — we’ll take care of payment security for you\",\"E-commerce payments\":\"E-commerce payments\",\"E-commerce platforms\":\"E-commerce platforms\",\"E-learning Hubs\":\"E-learning Hubs\",\"Earn a revenue share\":\"Earn a revenue share\",\"Email\":\"Email\",\"Features\":\"Features\",\"First name\":\"First name\",\"Food Truck POS System\":\"Food Truck POS System\",\"Food Trucks\":\"Food Trucks\",\"Four months ago\":\"Four months ago\",\"Freelancers\":\"Freelancers\",\"Freelancers & Practices\":\"Freelancers & Practices\",\"Get started today with the best integrated payments solution for your platform or marketplace\":\"Get started today with the best integrated payments solution for your platform or marketplace\",\"Get the MONEI Pay app for easy payments on the go\":\"Get the MONEI Pay app for easy payments on the go\",\"Getting started\":\"Getting started\",\"Go to Docs\":\"Go to Docs\",\"Google Pay\":\"Google Pay\",\"Google Pay for PrestaShop\":\"Google Pay for PrestaShop\",\"Google Pay for Shopify\":\"Google Pay for Shopify\",\"Google Pay for Wix\":\"Google Pay for Wix\",\"Google Pay for WooCommerce\":\"Google Pay for WooCommerce\",\"Grow your e-commerce business with MONEI’s payment gateway: Dynamic pricing. More payment methods. E-commerce platform or custom website integration. Join »\":\"Grow your e-commerce business with MONEI’s payment gateway: Dynamic pricing. More payment methods. E-commerce platform or custom website integration. Join »\",\"Hair & Beauty Salons\":\"Hair & Beauty Salons\",\"Hardwareless POS system\":\"Hardwareless POS system\",\"Health Providers\":\"Health Providers\",\"Help your platform or marketplace users accept the widest range of payment methods from <2>credit cards</2> to <5>Apple Pay</5>, <8>Google Pay</8>, <11>Bizum</11>, and more <14>local payment methods</14>\":\"Help your platform or marketplace users accept the widest range of payment methods from <2>credit cards</2> to <5>Apple Pay</5>, <8>Google Pay</8>, <11>Bizum</11>, and more <14>local payment methods</14>\",\"Help your users accept more payment methods\":\"Help your users accept more payment methods\",\"Help your users grow their businesses\":\"Help your users grow their businesses\",\"Highly recommended\":\"Highly recommended\",\"Home\":\"Home\",\"Honei is a platform in Spain that helps restaurants accept orders and payments\\n          via QR codes. By using MONEI Connect as an integrated payments partner, Honei\\n          can let its users accept all the payment methods MONEI supports without having\\n          to deal with the development, compliance, and KYC. It’s all handled by MONEI.\\n          More platforms that use MONEI Connect for integrated payments are Glop,\\n          Qamarero, Nuve, and Taxitronic.\":\"Honei is a platform in Spain that helps restaurants accept orders and payments\\n          via QR codes. By using MONEI Connect as an integrated payments partner, Honei\\n          can let its users accept all the payment methods MONEI supports without having\\n          to deal with the development, compliance, and KYC. It’s all handled by MONEI.\\n          More platforms that use MONEI Connect for integrated payments are Glop,\\n          Qamarero, Nuve, and Taxitronic.\",\"Honei is a platform in Spain that helps restaurants accept orders and payments via QR codes. By using MONEI Connect as an integrated payments partner, Honei can let its users accept all the payment methods MONEI supports without having to deal with the development, compliance, and KYC. It’s all handled by MONEI. More platforms that use MONEI Connect for integrated payments are Glop, Qamarero, Nuve, and Taxitronic.\":\"Honei is a platform in Spain that helps restaurants accept orders and payments via QR codes. By using MONEI Connect as an integrated payments partner, Honei can let its users accept all the payment methods MONEI supports without having to deal with the development, compliance, and KYC. It’s all handled by MONEI. More platforms that use MONEI Connect for integrated payments are Glop, Qamarero, Nuve, and Taxitronic.\",\"Hospitality\":\"Hospitality\",\"How long does it take to integrate an integrated payment solution into my platform or marketplace?\":\"How long does it take to integrate an integrated payment solution into my platform or marketplace?\",\"I give this application a 10 for my online store since thanks to it my clients can pay with bizum and other means of card payment, increasing my conversion rate. It is very simple and intuitive and anyone can connect their ecommerce to Money. They also have a super responsive support that answers all your questions. Highly recommended.\":\"I give this application a 10 for my online store since thanks to it my clients can pay with bizum and other means of card payment, increasing my conversion rate. It is very simple and intuitive and anyone can connect their ecommerce to Money. They also have a super responsive support that answers all your questions. Highly recommended.\",\"I use MONEI for my business and so far it works great. It is easy to integrate and the customer service is very good. I recommend it\":\"I use MONEI for my business and so far it works great. It is easy to integrate and the customer service is very good. I recommend it\",\"I've been using MONEI apps and MONEI Payments Platform for many years and I have only good words for them. The service is absolutely perfect, great customer service and very reasonable prices. I totally recommend it!\":\"I've been using MONEI apps and MONEI Payments Platform for many years and I have only good words for them. The service is absolutely perfect, great customer service and very reasonable prices. I totally recommend it!\",\"In-person payments\":\"In-person payments\",\"Integrated Payment Solutions for Platforms and Marketplaces\":\"Integrated Payment Solutions for Platforms and Marketplaces\",\"Integrated payment solutions FAQ\":\"Integrated payment solutions FAQ\",\"Integrated payment solutions for your platform or marketplace\":\"Integrated payment solutions for your platform or marketplace\",\"Integrated payment solutions help streamline and automate the payment acceptance process. It’s a payment system that communicates with the other software your business uses, making the payment integration for each platform or marketplace unique.\":\"Integrated payment solutions help streamline and automate the payment acceptance process. It’s a payment system that communicates with the other software your business uses, making the payment integration for each platform or marketplace unique.\",\"Integrations\":\"Integrations\",\"Interchange Fee Calculator\":\"Interchange Fee Calculator\",\"Join our monthly newsletter\":\"Join our monthly newsletter\",\"Klarna\":\"Klarna\",\"Labs\":\"Labs\",\"Last name\":\"Last name\",\"Last published posts\":\"Last published posts\",\"Law Firms\":\"Law Firms\",\"Legal\":\"Legal\",\"Legal Notice\":\"Legal Notice\",\"Let users accept payments online via a <2>customizable payment page</2> and in person from their phone or tablet, using <6>QR codes</6> or <9>payment requests</9>\":\"Let users accept payments online via a <2>customizable payment page</2> and in person from their phone or tablet, using <6>QR codes</6> or <9>payment requests</9>\",\"Leverage MONEI's billing system to charge your users/merchants for additional services\":\"Leverage MONEI's billing system to charge your users/merchants for additional services\",\"Looking for an integrated payment partner for your platform or marketplace? Build payment experiences without the high development costs. Get MONEI Connect ››\":\"Looking for an integrated payment partner for your platform or marketplace? Build payment experiences without the high development costs. Get MONEI Connect ››\",\"MONEI DIGITAL PAYMENTS SL - ESB02660926 Palestina, 1, Entreplanta, 29007, Málaga, Spain BORME Registry Details: Registro Mercantil de MÁLAGA T 5998, L 4905, F 54, S 8,H MA158775, I/A 1 (14.01.21). MONEI is a Swift member with BIC number: MONIES2M. MONEI is a member of the European Payments Council under the SRTP group. MONEI stores funds from merchants in omnibus (safeguard) accounts controlled by fully regulated financial institutions.\":\"MONEI DIGITAL PAYMENTS SL - ESB02660926 Palestina, 1, Entreplanta, 29007, Málaga, Spain BORME Registry Details: Registro Mercantil de MÁLAGA T 5998, L 4905, F 54, S 8,H MA158775, I/A 1 (14.01.21). MONEI is a Swift member with BIC number: MONIES2M. MONEI is a member of the European Payments Council under the SRTP group. MONEI stores funds from merchants in omnibus (safeguard) accounts controlled by fully regulated financial institutions.\",\"MONEI DIGITAL PAYMENTS SL is responsible for processing your personal data, the purpose of which is to manage your subscription to the MONEI Blog and send you information and trends about payments, expert business advice, and news about MONEI. You may exercise your rights of access, rectification, deletion, opposition, limitation, and portability by postal mail to Calle Palestina, 1, Entreplanta, 29007, Málaga, Spain or by email to <2>support@monei.com</2>, proving your identity. You can obtain more information about the processing of your personal data in the <5>Website Privacy Policy</5>\":\"MONEI DIGITAL PAYMENTS SL is responsible for processing your personal data, the purpose of which is to manage your subscription to the MONEI Blog and send you information and trends about payments, expert business advice, and news about MONEI. You may exercise your rights of access, rectification, deletion, opposition, limitation, and portability by postal mail to Calle Palestina, 1, Entreplanta, 29007, Málaga, Spain or by email to <2>support@monei.com</2>, proving your identity. You can obtain more information about the processing of your personal data in the <5>Website Privacy Policy</5>\",\"MONEI DIGITAL PAYMENTS SL is the controller of your personal data, the purpose and legal basis of which is to manage your request and, where applicable, to execute the contractual relationship. You will also receive emails about MONEI's activity, unless you have checked the objection box. You may exercise your rights of access, rectification, deletion, opposition, limitation and portability by post to Calle Palestina, 1, Entreplanta, 29007, Málaga, Spain or by email to <2>support@monei.com</2>, proving your identity. You can obtain more information about the processing of your personal data in the <4>Privacy Policy</4>.\":\"MONEI DIGITAL PAYMENTS SL is the controller of your personal data, the purpose and legal basis of which is to manage your request and, where applicable, to execute the contractual relationship. You will also receive emails about MONEI's activity, unless you have checked the objection box. You may exercise your rights of access, rectification, deletion, opposition, limitation and portability by post to Calle Palestina, 1, Entreplanta, 29007, Málaga, Spain or by email to <2>support@monei.com</2>, proving your identity. You can obtain more information about the processing of your personal data in the <4>Privacy Policy</4>.\",\"MONEI Experts\":\"MONEI Experts\",\"MONEI handles the <2>Know Your Customer (KYC)</2> and payout processes so you can onboard more users, faster, and spend time on sales instead of settlements\":\"MONEI handles the <2>Know Your Customer (KYC)</2> and payout processes so you can onboard more users, faster, and spend time on sales instead of settlements\",\"MONEI monthly\":\"MONEI monthly\",\"Make fewer errors\":\"Make fewer errors\",\"Marketplaces\":\"Marketplaces\",\"Monthly newsletter\":\"Monthly newsletter\",\"Multibanco\":\"Multibanco\",\"Network Tokenization\":\"Network Tokenization\",\"New product and feature announcements\":\"New product and feature announcements\",\"Omnichannel payments\":\"Omnichannel payments\",\"Online Payments\":\"Online Payments\",\"Online payments\":\"Online payments\",\"Open an Account\":\"Open an Account\",\"Order ID\":\"Order ID\",\"Order from [Your Brand]\":\"Order from [Your Brand]\",\"Other features\":\"Other features\",\"PCI DSS Level 1\":\"PCI DSS Level 1\",\"PDF, PNG or JPG. Up to {{max}} files, {{size}} in total.\":\"PDF, PNG or JPG. Up to {{max}} files, {{size}} in total.\",\"POS System for hair and beauty salons\":\"POS System for hair and beauty salons\",\"POS for Freelancers\":\"POS for Freelancers\",\"Page not found!\":\"Page not found!\",\"Partners\":\"Partners\",\"Pay by Link\":\"Pay by Link\",\"Pay €\":\"Pay €\",\"PayPal\":\"PayPal\",\"Payment Gateway\":\"Payment Gateway\",\"Payment Methods\":\"Payment Methods\",\"Payment methods\":\"Payment methods\",\"Payments Glossary\":\"Payments Glossary\",\"Payments Orchestration\":\"Payments Orchestration\",\"Payments orchestration\":\"Payments orchestration\",\"Payments security\":\"Payments security\",\"Paypal for PrestaShop\":\"Paypal for PrestaShop\",\"Paypal for Shopify\":\"Paypal for Shopify\",\"Paypal for Wix\":\"Paypal for Wix\",\"Paypal for WooCommerce\":\"Paypal for WooCommerce\",\"Periodic reminder\":\"Periodic reminder\",\"Press\":\"Press\",\"Pricing\":\"Pricing\",\"Privacy Policy\":\"Privacy Policy\",\"Product\":\"Product\",\"Products\":\"Products\",\"Public Administration\":\"Public Administration\",\"QR Code Payment for Restaurants\":\"QR Code Payment for Restaurants\",\"QR Code Payments\":\"QR Code Payments\",\"QR Payments\":\"QR Payments\",\"Quickly and easily integrate payments into your business platform or marketplace with <1>MONEI Connect</1>. Build and scale end-to-end payment experiences with a simple payment partner API. Save time and money with built-in onboarding, fully-managed KYC, and payments compliance and security. Get the best integrated payment solution for platforms and marketplaces — join MONEI.\":\"Quickly and easily integrate payments into your business platform or marketplace with <1>MONEI Connect</1>. Build and scale end-to-end payment experiences with a simple payment partner API. Save time and money with built-in onboarding, fully-managed KYC, and payments compliance and security. Get the best integrated payment solution for platforms and marketplaces — join MONEI.\",\"Real-time Payments Dashboard\":\"Real-time Payments Dashboard\",\"Recurring Payments\":\"Recurring Payments\",\"Recurring payments / subscriptions\":\"Recurring payments / subscriptions\",\"Remove\":\"Remove\",\"Resources\":\"Resources\",\"Retail & In-Store Payments\":\"Retail & In-Store Payments\",\"Retail POS System\":\"Retail POS System\",\"SEPA Direct Debit\":\"SEPA Direct Debit\",\"SEPA Request-to-Pay\":\"SEPA Request-to-Pay\",\"SOFORT\":\"SOFORT\",\"Save time and money developing your own payments solution\":\"Save time and money developing your own payments solution\",\"Save time and money on development by integrating with a single payment system that’s built to scale — add payments to your platform/marketplace or white label our payment solution and charge a fee\":\"Save time and money on development by integrating with a single payment system that’s built to scale — add payments to your platform/marketplace or white label our payment solution and charge a fee\",\"Seamlessly let your users accept payments\":\"Seamlessly let your users accept payments\",\"Search\":\"Search\",\"Search the blog\":\"Search the blog\",\"Service-level Agreement\":\"Service-level Agreement\",\"Skip dealing with payment compliance\":\"Skip dealing with payment compliance\",\"Software Solutions\":\"Software Solutions\",\"Stay in the loop when we launch new products and features, including more payment methods.\":\"Stay in the loop when we launch new products and features, including more payment methods.\",\"Still here?\":\"Still here?\",\"Subscribe\":\"Subscribe\",\"Subscribe to get latest news, e-commerce tips, and helpful resources from around the web.\":\"Subscribe to get latest news, e-commerce tips, and helpful resources from around the web.\",\"Subscription Payment Service\":\"Subscription Payment Service\",\"Super intuitive and easy to use\":\"Super intuitive and easy to use\",\"Support\":\"Support\",\"Support and Claims\":\"Support and Claims\",\"TPV sin datáfono de MONEI : tu móvil = tu TPV\":\"TPV sin datáfono de MONEI : tu móvil = tu TPV\",\"Taxi POS\":\"Taxi POS\",\"Taxi Payments\":\"Taxi Payments\",\"Thank you! We will keep in touch.\":\"Thank you! We will keep in touch.\",\"The best online payment aggregate out there\":\"The best online payment aggregate out there\",\"The project \\\"Development of an open, pan-European and secure digital payment technology\\\" has been subsidized by the CDTI.\":\"The project \\\"Development of an open, pan-European and secure digital payment technology\\\" has been subsidized by the CDTI.\",\"The time required for integration depends on various factors, including the\\n          complexity of your platform, the chosen payment solution, and the availability\\n          of developer resources. Generally, well-documented APIs and developer-friendly\\n          tools provided by integrated payment solutions (like MONEI Connect) can expedite\\n          the integration process.\":\"The time required for integration depends on various factors, including the\\n          complexity of your platform, the chosen payment solution, and the availability\\n          of developer resources. Generally, well-documented APIs and developer-friendly\\n          tools provided by integrated payment solutions (like MONEI Connect) can expedite\\n          the integration process.\",\"The time required for integration depends on various factors, including the complexity of your platform, the chosen payment solution, and the availability of developer resources. Generally, well-documented APIs and developer-friendly tools provided by integrated payment solutions (like MONEI Connect) can expedite the integration process.\":\"The time required for integration depends on various factors, including the complexity of your platform, the chosen payment solution, and the availability of developer resources. Generally, well-documented APIs and developer-friendly tools provided by integrated payment solutions (like MONEI Connect) can expedite the integration process.\",\"Three months ago\":\"Three months ago\",\"Trusted by\":\"Trusted by\",\"Try MONEI now!\":\"Try MONEI now!\",\"Try MONEI right now\":\"Try MONEI right now\",\"Two months ago\":\"Two months ago\",\"Two weeks ago\":\"Two weeks ago\",\"Use MONEI’s plugins and APIs to accept more payment methods and increase sales online and in-person — all from a single payment platform.\":\"Use MONEI’s plugins and APIs to accept more payment methods and increase sales online and in-person — all from a single payment platform.\",\"Use the Payment Partner Integration API\":\"Use the Payment Partner Integration API\",\"Very good service. Our users asked us to pay for bizum and since we implemented it, the conversion rate of the web has increased!\":\"Very good service. Our users asked us to pay for bizum and since we implemented it, the conversion rate of the web has increased!\",\"Vew all payment methods\":\"Vew all payment methods\",\"Visa-Mastercard for PrestaShop\":\"Visa-Mastercard for PrestaShop\",\"Visa-Mastercard for Shopify\":\"Visa-Mastercard for Shopify\",\"Visa-Mastercard for Wix\":\"Visa-Mastercard for Wix\",\"Visa-Mastercard for WooCommerce\":\"Visa-Mastercard for WooCommerce\",\"We are hiring!\":\"We are hiring!\",\"We could not read that file. Try choosing it again.\":\"We could not read that file. Try choosing it again.\",\"We have integrated Monei as our secure payment gateway, in a simple, fast and completely secure way. It also offers us payment methods such as Bizum, which increases the conversion of payments and gives options to all customers.\\nThe commissions with respect to others are lower and also the customer service in Spain is very efficient. Thank you\":\"We have integrated Monei as our secure payment gateway, in a simple, fast and completely secure way. It also offers us payment methods such as Bizum, which increases the conversion of payments and gives options to all customers.\\nThe commissions with respect to others are lower and also the customer service in Spain is very efficient. Thank you\",\"We use it every day to collect from our firm's clients and I can only recommend it to everyone. VERY LOW commissions and the next day you have the money deposited in your checking account. 10/10.\":\"We use it every day to collect from our firm's clients and I can only recommend it to everyone. VERY LOW commissions and the next day you have the money deposited in your checking account. 10/10.\",\"What MONEI merchants are saying\":\"What MONEI merchants are saying\",\"What are integrated payments?\":\"What are integrated payments?\",\"What are the main benefits of integrated payment solutions for platforms and marketplaces via MONEI Connect?\":\"What are the main benefits of integrated payment solutions for platforms and marketplaces via MONEI Connect?\",\"What kind of customer support or technical assistance is provided with integrated payment solutions?\":\"What kind of customer support or technical assistance is provided with integrated payment solutions?\",\"What’s an example of integrated payments?\":\"What’s an example of integrated payments?\",\"Whether your users sell online or in person, quickly integrate with MONEI Connect to help them accept <2>more payment methods</2>.\":\"Whether your users sell online or in person, quickly integrate with MONEI Connect to help them accept <2>more payment methods</2>.\",\"Write a review\":\"Write a review\",\"You can attach at most {{max}} files.\":\"You can attach at most {{max}} files.\",\"You will periodically receive reminders about your application status.\":\"You will periodically receive reminders about your application status.\",\"You will receive a monthly newsletter with the latest blog articles, payment insights and trends, expert business tips, and MONEI news.\":\"You will receive a monthly newsletter with the latest blog articles, payment insights and trends, expert business tips, and MONEI news.\",\"Your attachments must total less than {{size}}.\":\"Your attachments must total less than {{size}}.\",\"Your name\":\"Your name\",\"cards\":\"cards\",\"email is required\":\"email is required\",\"iDEAL\":\"iDEAL\",\"reviews\":\"reviews\",\"selling.description\":\"With MONEI, we set out to redefine our understanding of e-commerce. With child-like simplicity, military grade security and speed of a superhero, we made it the best experience possible for our merchants.\",\"should be a valid email\":\"should be a valid email\",\"used\":\"used\",\"{{name}} is not a PDF, PNG or JPG. Renaming a file does not change its type.\":\"{{name}} is not a PDF, PNG or JPG. Renaming a file does not change its type.\",\"¿Cuáles son los principales beneficios de las soluciones de pago integradas para plataformas y marketplaces a través de MONEI Connect?\":\"¿Cuáles son los principales beneficios de las soluciones de pago integradas para plataformas y marketplaces a través de MONEI Connect?\",\"🚀 Best Payment Platform for Business Growth\":\"🚀 Best Payment Platform for Business Growth\"}","language":"en"}}]},"prismic":{"allCategorys":{"edges":[{"node":{"title":"E-Commerce Tips","_meta":{"uid":"e-commerce-tips","lang":"en-gb"},"order":2}},{"node":{"title":"MONEI News","_meta":{"uid":"monei-news","lang":"en-gb"},"order":4}},{"node":{"title":"Retail Tips","_meta":{"uid":"retail-tips","lang":"en-gb"},"order":3}},{"node":{"title":"Payments Technology","_meta":{"uid":"payments-technology","lang":"en-gb"},"order":1}}]},"post":{"title":[{"type":"heading1","text":"From Zendesk to Amazon Connect: how we rebuilt merchant support at MONEI","spans":[],"direction":"ltr"}],"meta_title":[{"type":"heading1","text":"From Zendesk to Amazon Connect","spans":[],"direction":"ltr"}],"body":[{"type":"paragraph","text":"In September 2026 we moved MONEI's merchant support from Zendesk to Amazon Connect, with AI on Amazon Bedrock and a support workspace inside our back office. The goal was to give merchants useful answers sooner and give our team a clearer path from a request to its resolution. This post explains the move, the support experience it enabled and what we can measure so far.","spans":[],"direction":"ltr"},{"type":"heading2","text":"Why we left Zendesk","spans":[],"direction":"ltr"},{"type":"paragraph","text":"Zendesk helped us manage support for several years. As MONEI grew, we wanted a workflow that made it easier to keep our guidance current, shape our AI support, involve the right people across the team and optimise our support costs.","spans":[],"direction":"ltr"},{"type":"paragraph","text":"We already enriched Zendesk tickets with merchant and payment information, but investigating a request still meant moving between Zendesk and our back office.","spans":[],"direction":"ltr"},{"type":"paragraph","text":"Three frictions kept growing:","spans":[],"direction":"ltr"},{"type":"list-item","text":"Two sources of truth. We wanted everyone at MONEI to help improve our public guidance as part of their everyday work, but maintaining the Zendesk Help Center became increasingly cumbersome for that shared approach. Engineering also needed developer documentation in Markdown with automatic publishing, which was better suited to a separate site. The technical documentation evolved independently of the Help Center, leaving us with two bodies of guidance and different publishing processes to keep consistent.","spans":[{"start":0,"end":21,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"More control over AI and its value. We used Zendesk AI automated resolutions, but wanted more control over model choice, which merchant information reached it, the safeguards applied and when to involve a person. The configuration available to us lacked the flexibility we wanted. The prepaid commitment we considered was larger than we needed, while our pay-as-you-go overages cost US$2 per automated resolution. A conversation could qualify as resolved after an AI answer and a period of inactivity, without the customer confirming that their problem was solved. That left a gap between a billable resolution and the outcome we wanted to be confident we had delivered. For our support needs, the quality and control we experienced did not justify that cost.","spans":[{"start":0,"end":35,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"A seat model that did not fit our team. Zendesk combined monthly or annual agent subscriptions with separate charges for automated resolutions. At MONEI, support is a shared responsibility: the right person to answer a merchant might work in engineering, operations or another part of the business. For two years, we kept balancing full seats that some colleagues used only occasionally against a smaller agent pool that relayed specialist input through private internal conversations. Internal collaboration helped, but colleagues still needed full agent access to take ownership of requests and reply directly to merchants. A fixed pool of paid support seats remained a poor fit for the way our team works.","spans":[{"start":0,"end":39,"type":"strong"},{"start":147,"end":152,"type":"hyperlink","data":{"link_type":"Web","url":"https://monei.com/","target":"_self"}}],"direction":"ltr"},{"type":"paragraph","text":"Much of the foundation was already there in our back office and documentation. Amazon Connect and Amazon Bedrock gave us a way to bring those pieces together.","spans":[],"direction":"ltr"},{"type":"heading2","text":"What we built","spans":[],"direction":"ltr"},{"type":"paragraph","text":"The support workflow is built on Amazon Connect and Amazon Bedrock, integrated with our back office and a shared documentation hub. We manage and maintain it as part of the MONEI platform.","spans":[],"direction":"ltr"},{"type":"image","url":"https://images.prismic.io/monei/LdMAaAXGxvd7yaET_From-Zendesk-to-Amazon-Connect-how-we-rebuilt-merchant-support-at-MONEI-10-20-2026_10_43_AM-1-.png?auto=format,compress","alt":"MONEI's merchant support flow chart","copyright":null,"dimensions":{"width":1222,"height":764}},{"type":"paragraph","text":"Email and chat have their own automatic handling paths. Requests that need a person are passed to the team as cases, while complaints and manually opened requests have a direct path into the support workspace.","spans":[],"direction":"ltr"},{"type":"paragraph","text":"Amazon Connect Cases as the system of record. Requests that need human follow-up are handled as cases in Amazon Connect, with a reference, conversation history and relevant merchant context. The cases stay connected to the tools our team uses in the back office.","spans":[{"start":0,"end":45,"type":"strong"}],"direction":"ltr"},{"type":"paragraph","text":"AI email triage. AI identifies the request and uses our documentation to answer, ask for clarification or pass it to the team. It can also ignore spam, technical notifications and messages outside MONEI support. Automatic email replies are grounded in our documentation, and documentation links are checked before sending.","spans":[{"start":0,"end":16,"type":"strong"}],"direction":"ltr"},{"type":"paragraph","text":"Protecting merchant information. We use masking rules and managed detection to protect sensitive information before AI processing. We also check generated responses and verify these safeguards regularly with automated checks. Requests that require verification remain with our team.","spans":[{"start":0,"end":32,"type":"strong"}],"direction":"ltr"},{"type":"paragraph","text":"One knowledge base across channels. We unified our support and developer documentation through Amazon Bedrock Knowledge Bases. That gives email, chat and our team a shared source of guidance for customer support and internal work, which we can also reuse for future support channels.","spans":[{"start":0,"end":35,"type":"strong"}],"direction":"ltr"},{"type":"paragraph","text":"Chat with an AI agent. An Amazon Connect AI agent answers in the merchant dashboard and on our public landing pages. When a request needs human help, the team receives the conversation and context.","spans":[{"start":0,"end":22,"type":"strong"}],"direction":"ltr"},{"type":"paragraph","text":"The workbench in the back office. The support queue lives inside our back office, with the conversation and the merchant's profile beside it. The queue updates automatically as conversations change. When a request needs a person, the agent remains in control of the response. Additional internal AI tools help them work faster: they can translate the customer's request and their own reply, summarise the conversation, and refine the wording of a response before sending it.","spans":[{"start":0,"end":33,"type":"strong"}],"direction":"ltr"},{"type":"heading2","text":"How long it took","spans":[],"direction":"ltr"},{"type":"paragraph","text":"From the first work on Connect Cases to the support cutover took four months, with most support-specific work concentrated in the final six weeks leading up to the cutover. The initial back-office workbench was built in three days.","spans":[{"start":65,"end":76,"type":"strong"}],"direction":"ltr"},{"type":"image","url":"https://images.prismic.io/monei/ehc3lj0PNmk0ccHI_From-Zendesk-to-Amazon-Connect-how-we-rebuilt-merchant-support-at-MONEI-10-20-2026_10_45_AM.png?auto=format,compress","alt":"MONEI's merchant support migration calendar","copyright":null,"dimensions":{"width":1113,"height":607}},{"type":"paragraph","text":"The main stages were unifying the documentation, testing automatic replies alongside Zendesk, and moving the team into the back office.","spans":[],"direction":"ltr"},{"type":"paragraph","text":"A few things worth mentioning:","spans":[],"direction":"ltr"},{"type":"list-item","text":"Connect was already in the house for another reason. MONEI was already using Amazon Connect for customer profiles and outbound communications. That existing foundation helped us add support.","spans":[{"start":0,"end":52,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"The documentation was the groundwork that made it possible. In May we brought the Zendesk Help Center into docs.monei.com in both English and Spanish, removed duplication and reviewed outdated information. That shared source of guidance became the foundation for AI support.","spans":[{"start":0,"end":59,"type":"strong"},{"start":130,"end":137,"type":"hyperlink","data":{"link_type":"Web","url":"https://docs.monei.com/getting-started/","target":"_self"}},{"start":142,"end":149,"type":"hyperlink","data":{"link_type":"Web","url":"https://docs.monei.com/es/getting-started/","target":"_self"}}],"direction":"ltr"},{"type":"list-item","text":"AI went live before the front end. Automatic email triage was serving real traffic from 24 August while Zendesk still handled the team's queue. Running them in parallel gave us time to review routing and automatic answers before the Zendesk cutover on 23 September.","spans":[{"start":0,"end":34,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"The initial workbench was built in early September and tested with a small group before it opened to the team on 22 September. ","spans":[],"direction":"ltr"},{"type":"paragraph","text":"Only 15 open conversations needed to be migrated. We recreated them in Amazon Connect with their conversation history so our team could continue responding by email. The handover took place outside working hours on 23 September, between 21:00 and 23:00 Madrid time. From then on, all support requests were managed in Connect. Our statistics begin on 24 September, the first full day after the cutover.","spans":[],"direction":"ltr"},{"type":"heading2","text":"What we gained","spans":[],"direction":"ltr"},{"type":"paragraph","text":"Fewer support requests needing human attention. Between 24 September and 18 October 2026, 55.2% of all closed, meaningful support conversations related to MONEI were solved automatically. This measure covers automatically answered email threads and chat conversations, alongside tickets closed by the team. Separately, 58.1% of all email messages processed by triage were classified as IGNORED, including spam, technical notifications and requests outside MONEI support; these messages are excluded from the 55.2% figure.","spans":[{"start":0,"end":48,"type":"strong"},{"start":90,"end":187,"type":"strong"},{"start":319,"end":393,"type":"strong"}],"direction":"ltr"},{"type":"paragraph","text":"Flexibility to choose the right AI. Amazon Bedrock lets us test and compare models on answer quality, speed and cost, then choose the best fit for each support task. As new models become available in Bedrock, we can evaluate and adopt them to keep improving the support experience.","spans":[{"start":0,"end":35,"type":"strong"}],"direction":"ltr"},{"type":"paragraph","text":"A workspace designed for our needs. We tailored the workspace to MONEI's support processes, bringing conversations and investigation tools together in the back office our team already uses.","spans":[{"start":0,"end":35,"type":"strong"}],"direction":"ltr"},{"type":"paragraph","text":"What we notice day to day:","spans":[],"direction":"ltr"},{"type":"list-item","text":"Context on the same screen. Agents can see the conversation alongside the merchant's account and use the back-office tools needed to investigate payments, settlements and other support questions.","spans":[{"start":0,"end":27,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"One place to keep guidance current. Support articles and developer documentation now share one English-and-Spanish hub for merchants, our team and AI. We also reviewed outdated prices and plans during the move. Improving an explanation in one place makes it available across support channels, and replies can link merchants to the source. Requests that need more investigation go to the team.","spans":[{"start":0,"end":35,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"A single route to support. One contact page replaces the Zendesk forms, with AI chat as the starting point and email available for anyone who prefers it.","spans":[{"start":0,"end":26,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"24/7 multilingual support. Automatic email replies currently use English, Spanish, French and Catalan, with English as the fallback for other languages. We chose these four because our team speaks them, making it easier to review AI responses closely during the initial rollout. Once the foundation is established, we plan to expand the email language list significantly. Chat follows the customer's language when it can respond reliably, with an English fallback when needed. Requests involving risk, compliance, GDPR or verification still go to the team.","spans":[{"start":0,"end":26,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"Control over our support data. Keeping support statistics, conversation transcripts and related records in our own AWS environment gives us more control over how we store and use them. We can revisit older requests and analyse support in formats that suit MONEI, without first extracting the data through a third-party support platform's API.","spans":[{"start":0,"end":30,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"The whole team close to merchants. The support report is shared across the team, giving legal, content, SEO and engineering a common view of workload, automation and human handling.","spans":[{"start":0,"end":34,"type":"strong"}],"direction":"ltr"},{"type":"heading2","text":"What changes in the cost model","spans":[],"direction":"ltr"},{"type":"paragraph","text":"Zendesk combined agent subscriptions with AI usage billed through automated resolutions. The Amazon setup is billed through the services we use for conversations, cases and AI. These are different cost structures, and contact volume still matters.","spans":[],"direction":"ltr"},{"type":"list-item","text":"Zendesk (agent subscriptions + AI resolutions) - Before: €9,852 per year, After: €0","spans":[],"direction":"ltr"},{"type":"list-item","text":"Amazon Connect (support service only) - Before: €0, After: ≈€3,495 per year","spans":[],"direction":"ltr"},{"type":"list-item","text":"Amazon Bedrock (support service only) - Before: €0, After: ≈€1,044 per year","spans":[],"direction":"ltr"},{"type":"list-item","text":"TOTAL: Before: €9,852 per year, After: ≈€4,539 per year","spans":[{"start":0,"end":55,"type":"strong"}],"direction":"ltr"},{"type":"paragraph","text":"The Zendesk total is based on invoices from October 2025 to September 2026, when we averaged about seven agent seats per month, with the number varying throughout the year. That already reflected cost optimisation, following a reduction from ten seats in 2024–2025.","spans":[],"direction":"ltr"},{"type":"paragraph","text":"The Amazon Connect and Bedrock figures are annual estimates based on three weeks of usage, from 24 September to 14 October 2026. For this comparison, we assume the same annual ticket volume in both systems.","spans":[],"direction":"ltr"},{"type":"heading2","text":"What we learned","spans":[],"direction":"ltr"},{"type":"list-item","text":"Good documentation is the foundation of support. Clear, current guidance gives merchants, support staff and AI a better starting point for answering a question. Maintaining it is part of maintaining support.","spans":[{"start":0,"end":48,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"Deal with routine traffic early. The workflow filters automated notifications and unrelated traffic before it reaches the team, helping people focus on requests that need their attention.","spans":[{"start":0,"end":32,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"Good automation chooses the right next step. A useful response may answer the question, ask for missing information or bring in the right person. The workflow matters as much as the wording of the answer.","spans":[{"start":0,"end":44,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"Make privacy part of the workflow. We decide what information the AI needs, protect sensitive information before processing, and check generated responses before they reach a customer.","spans":[{"start":0,"end":34,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"Let the AI coexist with the old system. A month of automatic triage running alongside Zendesk gave us time to tune eligibility and escalation with real traffic and a safety net.","spans":[{"start":0,"end":39,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"Build on the tools your team already uses. A shared workspace brings the conversation and investigation tools together. Reusing an existing platform can make that practical without building every part of support from scratch.","spans":[{"start":0,"end":42,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"People and AI working together. When a request needs human help, our team reviews the situation, shapes the reply and decides what action to take. AI tools support that work with summaries, translations and reply refinement, helping the team respond faster and adapt to each merchant’s needs.","spans":[{"start":0,"end":31,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"A good handoff preserves the conversation. When a request moves from chat to email or from AI to a colleague, the history and relevant context should travel with it, helping merchants continue without repeating their explanation.","spans":[{"start":0,"end":42,"type":"strong"}],"direction":"ltr"},{"type":"heading2","text":"What comes next","spans":[],"direction":"ltr"},{"type":"paragraph","text":"The next priorities focus on expanding access to support and improving how it works. The documentation connection through MCP is already available.","spans":[{"start":103,"end":125,"type":"hyperlink","data":{"link_type":"Web","url":"https://docs.monei.com/manage-account/connect-ai-assistant/","target":"_self"}}],"direction":"ltr"},{"type":"list-item","text":"Find MONEI guidance in your preferred AI tools. Our documentation is already accessible through MCP (Model Context Protocol), allowing compatible AI assistants to search MONEI guidance directly. Merchants can find answers in their preferred AI tools, using the public documentation. ","spans":[{"start":0,"end":47,"type":"strong"},{"start":52,"end":65,"type":"hyperlink","data":{"link_type":"Web","url":"https://docs.monei.com/","target":"_self"}}],"direction":"ltr"},{"type":"list-item","text":"Ask the chat assistant about your account. Get account-specific answers for active accounts, with read-only access and no changes to account settings.","spans":[{"start":0,"end":42,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"Get support through WhatsApp. Bring the same support experience to MONEI's WhatsApp, with verification before sharing account-specific information.","spans":[{"start":0,"end":29,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"Explore support by phone. Evaluate voice support through Amazon Connect, building on the conversations, cases and shared knowledge already in place.","spans":[{"start":0,"end":25,"type":"strong"}],"direction":"ltr"},{"type":"list-item","text":"Keep improving support behind the scenes. Review answer quality, merchant feedback and costs, and changes against real support questions. Use the findings to improve workflows and documentation and expand language coverage.","spans":[{"start":0,"end":41,"type":"strong"}],"direction":"ltr"},{"type":"paragraph","text":"If you have done a similar migration or are considering one, we would like to compare notes: write to us through docs.monei.com/contact-support/.","spans":[{"start":113,"end":144,"type":"hyperlink","data":{"link_type":"Web","url":"https://docs.monei.com/contact-support/","target":"_self"}}],"direction":"ltr"},{"type":"image","url":"https://images.prismic.io/monei/384821cf-e00e-4e58-a6f5-fc925a9c167a_Blog+CTA+EN.png?auto=format,compress","alt":null,"copyright":null,"dimensions":{"width":2502,"height":848},"linkTo":{"link_type":"Web","url":"https://dashboard.monei.com/?action=signUp&utm_source=MONEI+Blog+%28EN%29&utm_medium=CTA&utm_campaign=merchant+support+migration"}}],"cta":null,"summary":[{"type":"paragraph","text":"How MONEI moved support from Zendesk to Amazon Connect and Bedrock AI: faster merchant answers, a back-office workspace and early results.","spans":[],"direction":"ltr"}],"image":{"dimensions":{"width":1248,"height":832},"alt":"Earphones on a keyboard","copyright":null,"url":"https://images.prismic.io/monei/z68qEJCpSeUp599e_sasun-bughdaryan-y2bpSSuGR98-unsplash-1--1-.jpg?auto=format,compress&rect=0,0,1920,1280&w=1248&h=832"},"image_source":null,"custom_html":null,"meta_description":[{"type":"paragraph","text":"How MONEI moved support from Zendesk to Amazon Connect and Bedrock AI: faster merchant answers, a back-office workspace and early results.","spans":[],"direction":"ltr"}],"category":"monei-news","updated_at":null,"author_card":{"__typename":"PRISMIC_Author","author_name":[{"type":"heading3","text":"Varvara Andreeva","spans":[],"direction":"ltr"}],"author_description":[{"type":"paragraph","text":"Data Engineer at MONEI","spans":[],"direction":"ltr"}],"author_image":{"dimensions":{"width":800,"height":800},"alt":"Varvara Andreeva, Data & Analytics @ MONEI","copyright":null,"url":"https://images.prismic.io/monei/337II8P6MikOjhue_varvara-andreeva-monei-1-.jfif?auto=format,compress"},"_meta":{"uid":"varvara-andreeva"}},"_meta":{"uid":"merchant-support-from-zendesk-to-amazon-connect","lang":"en-gb","alternateLanguages":[{"lang":"es-es","uid":"merchant-support-from-zendesk-to-amazon-connect"}],"firstPublicationDate":"2026-10-20T09:02:46+0000","tags":["MONEI News","Merchant suport","Fintech"]},"slice_zone":null},"prevArticle":{"title":[{"type":"heading1","text":"Pricing strategies: What is the best for your business?","spans":[],"direction":"ltr"}],"_meta":{"uid":"pricing-strategies","lang":"en-gb","type":"post"}},"nextArticle":{"title":[{"type":"heading1","text":"How to Choose the Best Payment Gateway for Your E-commerce Business ","spans":[]}],"_meta":{"uid":"how-to-choose-the-best-payment-gateway","lang":"en-gb","type":"post"}}},"popularPosts":{"allPosts":{"edges":[{"node":{"title":[{"type":"heading1","text":"QR Code Payments: What They Are, How They Work, and How to Accept Them  ","spans":[]}],"_meta":{"uid":"qr-code-payments"}}},{"node":{"title":[{"type":"heading1","text":"Fintech vs Traditional Banks: Competition or Collaboration? ","spans":[]}],"_meta":{"uid":"fintech-vs-traditional-banks"}}},{"node":{"title":[{"type":"heading1","text":"What is the digital euro and how will it affect Europe’s economy?","spans":[],"direction":"ltr"}],"_meta":{"uid":"digital-euro"}}}]}},"mustReadPosts":{"allPosts":{"edges":[{"node":{"title":[{"type":"heading1","text":"Payment platform onboarding: Make it quick and stress-free with MONEI","spans":[],"direction":"ltr"}],"_meta":{"uid":"payment-platform-onboarding"}}},{"node":{"title":[{"type":"heading1","text":"A Simple Guide to Payments Orchestration Platforms","spans":[]}],"_meta":{"uid":"payment-orchestration-platform"}}},{"node":{"title":[{"type":"heading1","text":"Payment Gateway vs Payment Processor","spans":[]}],"_meta":{"uid":"payment-gateway-vs-payment-processor"}}}]}}},"pageContext":{"rootQuery":"\n  query BlogPostPage(\n    $uid: String!\n    $prismicLang: String!\n    $language: String!\n    $paginationPreviousUid: String = \"\"\n    $paginationNextUid: String = \"\"\n  ) {\n    locales: allLocale(filter: {ns: {in: [\"common\", \"blog\"]}, language: {eq: $language}}) {\n      edges {\n        node {\n          ns\n          data\n          language\n        }\n      }\n    }\n    prismic: prismic {\n      allCategorys(lang: $prismicLang) {\n        edges {\n          node {\n            title\n            _meta {\n              uid\n              lang\n            }\n            order\n          }\n        }\n      }\n    }\n\n    prismic: prismic {\n      post(uid: $uid, lang: $prismicLang) {\n        title\n        meta_title\n        body\n        cta {\n          ... on PRISMIC_Call_to_action {\n            image\n            button_text\n            link {\n              ... on PRISMIC__ExternalLink {\n                target\n                url\n              }\n            }\n            top\n            left\n          }\n        }\n        summary\n        image\n        image_source\n        custom_html\n        meta_description\n        category\n        updated_at\n        author_card {\n          ... on PRISMIC_Author {\n            author_name\n            author_description\n            author_image\n            _meta {\n              uid\n            }\n          }\n        }\n        _meta {\n          uid\n          lang\n          alternateLanguages {\n            lang\n            uid\n          }\n          firstPublicationDate\n          tags\n        }\n        slice_zone {\n          ... on PRISMIC_PostSlice_zoneFaq_section {\n            fields {\n              title\n              text\n            }\n            type\n            primary {\n              faqs_description\n              faqs_title\n            }\n          }\n        }\n      }\n    }\n    prismic: prismic {\n      prevArticle: post(uid: $paginationPreviousUid, lang: $prismicLang) {\n        title\n        _meta {\n          uid\n          lang\n          type\n        }\n      }\n      nextArticle: post(uid: $paginationNextUid, lang: $prismicLang) {\n        title\n        _meta {\n          uid\n          lang\n          type\n        }\n      }\n    }\n    popularPosts: prismic {\n      allPosts(\n        sortBy: meta_lastPublicationDate_DESC\n        tags: \"Popular\"\n        first: 3\n        lang: $prismicLang\n      ) {\n        edges {\n          node {\n            title\n            _meta {\n              uid\n            }\n          }\n        }\n      }\n    }\n    mustReadPosts: prismic {\n      allPosts(\n        sortBy: meta_lastPublicationDate_DESC\n        tags: \"Must Read\"\n        first: 3\n        lang: $prismicLang\n      ) {\n        edges {\n          node {\n            title\n            _meta {\n              uid\n            }\n          }\n        }\n      }\n    }\n  }\n","id":"atcezBIAACcApOg7","lang":"en-gb","uid":"merchant-support-from-zendesk-to-amazon-connect","type":"post","alternateLanguages":[{"id":"atcvxhEAACoA---l","lang":"es-es","type":"post","uid":"merchant-support-from-zendesk-to-amazon-connect"}],"cursor":"YXJyYXljb25uZWN0aW9uOjE2OQ==","paginationPreviousMeta":{"id":"asTvbREAACsADaDe","lang":"en-gb","uid":"pricing-strategies","type":"post","alternateLanguages":[{"id":"asT8exEAAC0ADbs0","lang":"es-es","type":"post","uid":"pricing-strategies"}]},"paginationPreviousUid":"pricing-strategies","paginationPreviousLang":"en-gb","paginationNextMeta":{"id":"ZFD-MxEAACgAspEa","lang":"en-gb","uid":"how-to-choose-the-best-payment-gateway","type":"post","alternateLanguages":[{"id":"ZMtTAREAACgAR5Pg","lang":"es-es","type":"post","uid":"how-to-choose-the-best-payment-gateway"}]},"paginationNextUid":"how-to-choose-the-best-payment-gateway","paginationNextLang":"en-gb","lastQueryChunkEndCursor":"YXJyYXljb25uZWN0aW9uOjE1OQ==","language":"en","i18n":{"language":"en","languages":["es","en","fr"],"defaultLanguage":"en","generateDefaultLanguagePage":false,"routed":false,"originalPath":"/blog/merchant-support-from-zendesk-to-amazon-connect/","path":"/blog/merchant-support-from-zendesk-to-amazon-connect/"},"prismicLang":"en-gb"}},"staticQueryHashes":[]}