Privacy Policy

The data controller of your personal data is MONEI DIGITAL PAYMENTS S.L. (hereinafter, "MONEI"), with registered office at Calle Palestina, 1, Entreplanta, 29007, Málaga, Spain, which offers its services to users (hereinafter, the "Users") through the website monei.com (hereinafter, the "Website") and the MONEI Pay mobile application (hereinafter, the "Application" or "App").

For any questions or requests regarding data protection, you can contact us through the following email address: support@monei.com

For more information about the services offered, you can consult our Terms and Conditions of Service.

If you want to learn more about our affiliate program, you can consult our Affiliate Program Terms and Conditions.

MONEI may process the following categories of personal data provided by Users through the Website or App:

• Identification and contact data (name, surname, ID number, phone number, address, email).
• Information about your company (Tax ID, address, business sector, turnover)
• Data related to the use of the Website and App (navigation information and cookies).

If you have contacted us through the various available means (contact form, social networks, email, or phone), MONEI will process your personal data (identification and contact data or any information you provide in your request) to contact you, attend to and manage your request based on the consent provided through the active submission of the request.

In the case of users who acquire products or services offered by MONEI, their personal data will be processed within the framework of the contractual relationship to manage the provision of services. You can obtain more information about this processing in the Data Protection Policy for customers (merchants and end users).

Only if you have not checked the opposition box or have subscribed to our newsletter or MONEI Blog, we will send you via email information and trends about payments, expert business advice, and news about MONEI.

You can unsubscribe from the notification service at any time by sending an email to support@monei.com or by clicking on the link provided for this purpose in each communication.

MONEI uses cookies and other technologies to obtain analytical and statistical information about your navigation and use of our page as well as to provide you with personalized advertising.

The installation of these cookies is done voluntarily by users, who can at any time configure their preferences or withdraw their consent.

If you want to know more details about the cookies and other technologies we use, their purpose, and other information of interest, you can consult our Cookies Policy.

Contact: We will process your data for the time necessary to attend to and resolve the request you have made, and in any case within a maximum period of 1 year, MONEI will proceed to delete it unless its conservation is mandatory for the exercise or defense of claims or some type of judicial, legal, or contractual liability may arise from its processing. In these cases, we will keep the information properly blocked.

Service Provision: In the case of users who acquire products or services offered by MONEI, their personal data will be retained for the periods established in the Data Protection Policy for customers (merchants and end users).

Commercial Information: MONEI will process your personal data for sending commercial information until you request to unsubscribe from the notification service.

Cookies: Personal data from cookies will be processed while you do not withdraw your consent and for their duration period.

MONEI will not transfer your personal data to third parties. However, for the correct provision of services, MONEI may rely on third-party service providers who may have access to personal data as a result of the execution of contracted services (e.g., technology development and maintenance services). In any case, MONEI follows strict criteria in selecting these third parties to comply with its data protection obligations and signs the corresponding data protection contract with them, where these third parties are obliged to comply with their data protection obligations, and specifically, to comply with legal, technical and organizational measures, the processing of personal data for the agreed purposes, and the prohibition of processing such personal data for other purposes or transfer to third parties.

No international data transfers are made.

You may exercise your rights of access, rectification, deletion, opposition, limitation, and portability by postal mail to Calle Palestina, 1, Entreplanta, 29007, Málaga, Spain or by email to support@monei.com, proving your identity.

Likewise, you may file a complaint with the Spanish Data Protection Agency (AEPD), whose contact details are provided through the website aepd.es.